Privacy policy | Encore Music Distributors

AMEB Innovations Pty Ltd ABN 64 608 414 991 trading as Encore Music Distributors (Encore). The Encore [www.encoremusic.com.au] website (Website) is owned and operated by Encore ABN 64 608 414 99.

Encore is committed to protecting the personal information and privacy of persons accessing this Website (You or Your). Encore is required to comply with the Australian Privacy Principles set out in the Privacy Act 1988.

By visiting and using this Website, You agree to the terms of this Privacy Policy, as they may be amended from time to time. If You have any questions or would like to provide feedback, please feel free to contact us at the number or address listed below.

THE PRIVACY PRACTICES OF ENCORE

1. What is personal information and what personal information do we collect?
‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form or not.

The kinds of personal information Encore collects may include Your name, email address, telephone number and address, and any other information You provide to us.

When collecting Your personal information, we will take reasonable steps to make You aware of the purposes for which we are collecting it, the types of organisations to which we would usually disclose it, whether we are likely to disclose it to overseas recipients (and where practicable the countries in which they are located), whether there are laws or court/tribunal orders which require or authorise us to collect it, and the main consequences for You if You fail to provide it to us. This Privacy Policy provides these details as they typically apply in most cases, however, different details may apply depending on our specific interaction with You. If we do not notify You of such other details, the information in this Privacy Policy applies.

If You fail to provide the personal information requested by us, there may be a range of consequences, for example, we may be unable to provide our products or services to You or otherwise process or respond to Your request. There will not usually be Australian laws or court/tribunal orders that require or authorise us to collect Your personal information.

2. How do we collect personal information?
We aim to collect personal information directly from You, for example, when You provide information through the online forms on our Website (such as when you register to create an account, post a submission on our Website or email us). We may also collect personal information:

from publicly available sources of information; and
when we are permitted or required to do so by law (including the Privacy Act).
Encore may also collect information about Your use of the Website such as what pages You visit and the Internet address You have come from.
Any further collection of Your personal information than that explained here will usually only occur with Your consent.

3. What are the purposes for which we collect, hold, use and disclose personal information?
Generally, Encore will only use or disclose Your personal information for the purpose for which we collected it and for related purposes we consider will be within Your reasonable expectations.

We collect and use personal information:

to provide You with information, products or services You request;
to tailor Your experience of our Website to Your interests;
for marketing and survey purposes and to send You information about new features, products, content, promotional offers or additional goods or services that we consider may be of interest to You; and
to conduct contests, competitions, voting activities or community postings that You choose to participate in;
to provide service updates;
to meet legal and regulatory requirements;
to authorise and process customer transactions;
to detect and prevent fraud and other illegal uses of our services;
to develop, offer, and manage the various products and services provided by our company; and
to troubleshoot any problems, we may have with our services.

If at any time You do not wish to receive any additional marketing information from us, please contact us and let us know. You may also be able to do this by using an unsubscribe facility that we provide in our communications to You.

4. How do we share personal information with others?
Encore will not disclose Your personal information to any other third party, except when it has Your permission or under special circumstances, such as when the law requires or authorises disclosure or where You would reasonably expect disclosure for a related purpose, for example where it is necessary to provide You with a service which You have requested.

Like many businesses, Encore uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of Encore, such as web hosting service providers, or third-party contractors assisting us to conduct our marketing and survey activities, will sometimes have access to personal information held by Encore and may use it on behalf of Encore. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.

Encore may also use and disclose pooled information obtained about visitors to our website to understand our users’ interests and improve our services. These reports may be shared with the partners and sponsors of Encore, but they will not disclose personally identifiable information.

5. Cross-border disclosure of Your personal information
Generally, Encore is unlikely to disclose Your personal information to a third party outside of Australia (Overseas Recipient). However, it is possible that an Encore service provider (of the kind described under heading 4 above) may be an Overseas Recipient.

If, however, You consent to the disclosure of Your personal information to an Overseas Recipient, You understand and agree that the Overseas Recipient may not be required to comply with the Australian Privacy Principles and that Encore may not take steps to ensure that the Overseas Recipient handles Your personal information in accordance with the Australian Privacy Principles. Encore will not be responsible for, or otherwise liable for the way in which, the Overseas Recipient handles Your personal information.

6. How can You access or update Your personal information?
Encore will try to ensure that Your personal information is kept up to date, complete and as accurate as possible and may from time to time contact You to confirm this or request You to update Your details.

If at any time You want to know what personal information we hold about You, You are welcome to access Your record by emailing us at sales@encoremusic.com.au We will, except in special circumstances, make Your personal information available to You subject to any identity verification checks and (depending on the scope of Your request) the payment of the fee (if any) we notify You for us to provide such access.

If You lodge a request for access, we may provide You with access to Your personal information in any of a number of ways (including, for example, supplying You with a copy of Your personal information, or providing You with the opportunity to view Your personal information).

If You establish that any personal information, we hold about You is not accurate, complete and up to date, to our reasonable satisfaction, we will amend our records accordingly. Please notify us if Your personal details change so that we may keep our records up to date.

7. Our Website privacy practices
We sometimes use cookie technology on our Website. Cookies are pieces of information that a Website transfers to Your computer for tracking purposes and can be used to customise a Website experience and facilitate online transactions. Most web browsers are set to accept cookies. Encore uses cookies for purposes such as to make Your use of our Website and services as enjoyable as possible. Cookies in and of themselves do not personally identify users, although they can identify a user’s browser. Cookies are useful to estimate our number of members and determine overall traffic patterns through our W Website, as well as responding to Your requests for particular services.

If You do not wish to receive any cookies You may set Your browser to refuse cookies. This may mean You will not be able to take full advantage of Encore services.

You must ensure that Your browser is set to accept cookies in order to use certain functionality of the Encore Website.

8. Automatic server logs
Our Website server automatically collects various items of information when You use our Website, including:

Your IP (“Internet Protocol”) address (which, in general terms, is a unique identifier assigned to Your computer when it is connected to the internet);
the operating system and internet browser software You are currently using; and
the data that You download (such as web pages or other document files or software), and the time that You download it.

Although, in some circumstances, it may be possible to identify You from this information, we do not attempt to do so and only use this information for statistical analysis, system administration, and similar related purposes. This information is not disclosed to any other party.

9. Links to other sites
If any of our online services (including any email messages we send to You) contain links to other online services that are not maintained by us (Other Services), or if Other Services link to our online services, we are not responsible for the privacy practices of the organisations that operate those other services, and by providing such links we do not endorse or approve the other services. This Privacy Policy applies only in respect of Encore.

10. Storage and security
Encore will endeavour to take reasonable steps to ensure Your personal information is kept secure, accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. So, while Encore makes use of available technology, such as encryption software, to protect Your personal information, Encore cannot give an absolute assurance that the information You provide to Encore will be secure at all times. You accordingly provide such information at Your own risk and Encore will not be held responsible for events arising from unauthorised access to Your personal information.

If a data breach or suspected data breach occurs, we will undertake a prompt investigation, which will include an assessment of whether the incident is likely to result in serious harm to any individuals. In such a situation we will comply with the requirements of the Privacy Act which may require notification to the Office of the Australian Information Commissioner (OAIC) and affected individuals. Please contact us if You have reason to believe or suspect that a data breach may have occurred, so that we can investigate and, if necessary, undertake appropriate containment, risk mitigation and notification activities as required.

11. Making a complaint
You may lodge a complaint with us if You believe we have handled Your personal information other than in accordance with the Australian Privacy Principles. To do so please contact us using the details set out below. We will confirm receipt of Your complaint and set out the timeframe we require to investigate Your complaint and provide You with a response. We will endeavour to respond as quickly as possible, generally within 30 days of receiving Your complaint.

Contact us:
If You have questions about our Privacy Policy and practices, would like to provide feedback or would like to access or correct Your personal information held by us, please contact us.

Email:
sales@encoremusic.com.au

Mail:
Encore Music Distributors
Privacy Officer
6 Abbott Street
Alphington VIC 3078

Future Changes
Encore Music Distributors will continue to evolve as we introduce new services and features to our Website. Because of this, from time to time, our policies will be reviewed and may be revised. Encore Music Distributors reserves the right to change its Privacy Policy at any time and post an updated version on the Website. If You object to any changes, You may discontinue Your use of the services. The amended Privacy Policy will apply between Encore Music Distributors and You whether or not we have given You specific notice of any change.

Last revised: 18 December 2023